Question 1

How do I make a complaint?

Accepted Answer

We are very sorry to hear you feel this way, we are here to help! Please feel free to share your concerns with theTakigo support team and we will do our best to address them.  You may contact us at 570-606-4200 at anytime!     You may also contact the Public Utitlity Commission to file a complaint in writing about Takigo or our driver's at: https://www.puc.pa.gov/complaints/taxi-limo-transportationnetwork-company-complaints/   If a response to the complaint is not received within 15 business days, please contact the Bureau of Investigation and Enforcement at (717) 787-7598.

Question 2

How do I request a ride?

Accepted Answer

Visit the app store Apple or android and search for Takigo.   - Register name and number insert secure code.   - Provide the address where you want to go.

Question 3

Can I pay with a credit card?

Accepted Answer

Yes! To add a a chedict card just tab on the cash option:   Save you credict card after every rides it will automatically deduct from your card. Driver will not ask to ask for your card information.  you may also pay cash if available.

Question 4

Am I required to wear a mask while riding?

Accepted Answer

Yes! all riders and drivers must do their part to lower the risk of any virus. Vaccinated  non-vaccinated

Question 5

What do I do in case of an emergency?

Accepted Answer

In-app there is a button for passenger to issue incase of emergency will allert to all party in your location in case of emergency.

Question 6

Where can I travel or go with Takigo?

Accepted Answer

Your may request a driver any where in the State of Pennsylvania any where to your destination.

Question 7

Can I make a trip with multiple stops?

Accepted Answer

As of now you may change your destination as you go, but you cannot add a stop.

Question 8

Can I tip the drivers from the app?

Accepted Answer

Yes, drivers will receive tips immidiatly and will be very thankful.

Question 9

Why rate the drivers?

Accepted Answer

The rider are true voice. When you rate a driver one it will raise a consern that we need to handle. We want everyone to have a great experience therefor we appriciate your feedback.

Question 10

What is your policy on discrimination?

Accepted Answer

TAKIGO has a strict policy of nondiscrimination regarding individuals with disabilities in accordance with Pennsylvania State law. If you believe you have experienced discrimination of any kind, please file a complaint.   Pursuant to Chapter 26 a transportation network company or its’ drivers may not discriminate against a prospective passenger or unlawfully refuse to provide service to a certain class of passengers or to certain localities or destinations. TAKIGO shall not impose any additional charges for service for person with disabilities, where available, TAKIGO will dispatch a wheelchair-accessible vehicle if one is requested by the passenger on the platform. If a wheelchair-accessible vehicle is unavailable, TAKIGO will direct the passenger to an alternative authorized transportation service provider who can dispatch a wheelchair-accessible vehicle. TAKIGO has a strict policy of nondiscrimination regarding individuals with disabilities in accordance with Pennsylvania State law. Drivers must transport a service animal when accompanying a passenger with a disability for no additional charge unless the driver has a documented medical allergy. Service animals must ride in the passenger compartment of the vehicle. It is a violation of Pennsylvania State law to place a service animal in any part of a vehicle other than the passenger compartment. All TAKIGO drivers must comply with this policy.

RIDER APP

Takigo Inc.
207 E Diamond ave Hazleton PA 18201
service@takigo.com
570-606-4200

DRIVERS APP

© 2022 Takigo INC.

RIDER APP

Takigo Inc. 207 E Diamond ave Hazleton PA 18201 service@takigo.com 570-606-4200

DRIVERS APP

Takigo Inc.
207 E Diamond ave Hazleton PA 18201
service@takigo.com
570-606-4200